Frequently Asked Questions
Finding Inspiration in Every Turn
Q: How do I place an order for Rita's Dolls?
A: Ordering from Rita's Dolls is easy! Simply browse our website, add your desired dolls to the cart, and follow the checkout process. If you need assistance, feel free to contact our Customer Care team.
Q: Can I customize my doll order?
A: At the moment, we do not offer customization options. However, we continually expand our product range, so stay tuned for updates on new dolls and features
Q: What is the shipping time for Rita's Dolls?
A: Shipping times vary depending on your location. You can find estimated delivery times during the checkout process. Once your order ships, you'll receive a confirmation email with tracking information.
Q: How do I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on our website or the carrier's site.
Q: What is Rita's Dolls' return policy?
A: Please refer to our Returns Policy section on the website for detailed information about our return process, eligibility criteria, and how to initiate a return.
Q: Are there any promotions or discounts available?
A: We occasionally run promotions and discounts. Stay updated by subscribing to our newsletter and following us on social media for the latest news, offers, and exclusive discounts.
Q: Do you ship internationally?
A: Yes, we do offer international shipping. During the checkout process, you can select your country, and shipping costs will be calculated accordingly.
Q: What should I do if my doll arrives damaged or defective?
A: We apologize for any inconvenience. Please contact our Customer Care team immediately with clear photos of the damage. We will assist you in resolving the issue promptly.
Q: How can I get in touch with Rita's Dolls' Customer Care?
A: You can reach our Customer Care team by emailing [Your Customer Care Email Address] or calling [Your Customer Care Phone Number]. We're here to assist you with any questions or concerns.
Q: Can I cancel my order after it has been placed?
A: We strive to process orders quickly. If you need to cancel, please contact us as soon as possible. Once an order has shipped, it cannot be canceled.
Feel free to reach out if you have any other questions or need further assistance. Thank you for choosing Rita's Dolls!