Shipping & Returns
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Return & Exchange Policy
Returns Policy - Rita's Dolls (UK Customers)
At Rita's Dolls, we understand that sometimes items may not meet your expectations, and we want to make the returns process as straightforward as possible. Please review our Returns Policy below for purchases made within the United Kingdom:
1. Returns Eligibility:
We accept returns for items purchased directly from Rita's Dolls.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Time Frame:
You may initiate a return within 14 days from the date of purchase.
3. How to Initiate a Return:
Contact our Customer Care team through our wedsite to request a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a fault on our part.
We recommend using a trackable shipping service to ensure your return is received.
5. Refund Process:
Once we receive your returned item, our team will inspect it for eligibility.
If the return is approved, we will initiate a refund to your original payment method.
Please allow 7-10 business days for the refund to be processed.
Personalized or customized items are non-returnable unless there is a defect or error on our part.
Certain health and personal care items may not be eligible for return.
7. Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact our Customer Care team immediately for assistance.
Provide clear photos of the damaged/faulty item and packaging for our records.
8. Exchange Policy:
We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
9. Changes to This Policy:
Rita's Dolls reserves the right to update or modify this Returns Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Rita's Dolls. We appreciate your business and are here to assist you with any questions or concerns regarding returns.
Rita's Dolls Returns Department